Q: I'm arriving very late, and reception will probably be closed, how do I check in?
Q: What time is check out?
Q: What hours is reception open?
Q: How do I organize your Courtesy Shuttle service?
To utilize our Courtesy Shuttle service, please follow these instructions.
When you arrive at the airport simply call us on +64 3 3423338,or Freephone NZ only 0508 342 333 and we will send a shuttle shortly there after. Please note this service runs form 09:00am-09:00pm everyday, except Xmas Eve, Day, Boxing Day & New years Eve, Day.
Q: What times does your Courtesy Shuttle run?
Our Courtesy Shuttle runs from 9:00am - 9:00pm everyday, except, Xmas Eve, Day, Boxing Day and New Years Eve, Day.
Q: Are your rooms non-smoking?
Yes, all rooms are non-smoking. We allow to smoking at outdoor areas.
Q: Do you charge for infants/children?
Free charge to infants/children under 5 years old.
Q: Do you have cots/highchairs?
We provide both cots and highchairs free of charge, subject to demand.
Q: Being on a main road, is it noisy?
Whilst we may be on a main road, the units are set back from the road, and are also shielded by the manager's residence. All units are also soundproofed, so you should be able to get a good nights rest without worrying about the noise.
Q: How do I cancel my reservation?
This depends on whom you booked with. Third party sites (Booking.com, Bookit, Expedia, Rates to Go, Information Centers and I Sites, etc.) will require you to contact them directly to cancel your reservation. Refer to the documentation provided to you at the time of booking. Booked over the phone or through our own website, then simply contact us directly to cancel your reservation.
Q: Do you need a credit card for bookings?
Reservations made directly with us, are only confirmed once a valid credit card has been provided. If you do not provide a valid credit card, your reservation will be deleted, and your room released for sale. Reservation modifications - If you need to change something contact ASAP and we will do our best to help you, please note that cancellation policies are in full effect if you 'accidentally' booked the wrong night, or something similar.
Q: What is your cancellation policy?
Single reservations cancelled 48 hours before arrival will not incur any charges.
Group reservations (More than one reservation on the same night) cancelled 96 hours before arrival will not incur any charges.
Single reservations cancelled within 48 hours of arrival will be charged the first nights accommodation. Further more any consecutive nights accommodation will be automatically cancelled.
Group reservations (More than one reservation on the same night) cancelled within 96 hours of arrival will be charged the first nights accommodation. Further more any consecutive nights accommodation will be automatically cancelled.
Please note these cancellation policies apply to all reservations regardless of the circumstances surrounding your either cancellation or no show. Flight cancellations whilst not common, do happen and we will charge your account if you are unable to stay for this or any other reason. We encourage ALL our guests to take out travel insurance.
If you are unable to arrive for whatever reason, we always appreciate a phone call or email to indicate this fact.
Q: What is your payment policy?
Credit card details required for confirmation of reservation. Payment for accommodation costs is expected upon arrival. Authorization is given for the motel to charge the guest's credit card for any unpaid charges left unpaid, any damages or theft from the unit(s)/motel during occupation.
You credit card is not charged until arrival, though may be pre-authorized.
Q: Do you charge extra for credit cards?
Bookings made directly through us are not charged any credit card surcharges.
Q: I left something at your motel, how do I go about getting it back?
Simply give us a call or email us to enquire if we have your lost article. If we do, we are more than happy to send it to you, a small postage fee applies of course.